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T. 020 8891 0880

Our Surveys

Service user, relative and 

employee opinions

Care Home STANDARD

The Standard Care to Talk surveys have been developed over a number of years to allow you to ask the most relevant questions, provide clear and concise results, run the surveys at a time of your choosing and give you the best value for money available.

Resident surveys consist of 32 key questions covering:

  • Overall views
  • Communication
  • Respect & dignity
  • Activities
  • Hotel services (accommodation & catering)
  • Management
  • Comments

These surveys operate as follows:

  • Paper or online options
  • Branded ‘Care to Talk’
  • Full set of generic questions
  • Detailed report with dashboard / comparisons / benchmarking
  • There is no facility to amend questions or reporting
  • Cost £3 per respondent with a minimum charge of £250 per home / location

To arrange a ‘Care to Talk‘ survey for your home(s):

Contact enquries@howardwarwick.co.uk or call
020 8891 0880 to confirm the following:
  • The name of the location to be surveyed
  • Your preferred survey dates
  • Whether you require paper surveys (at extra cost)

HWA will:

  • Confirm the above
  • Provide a final fixed cost
  • Provide a link to the online survey for you to review
  • Provide sufficient paper copies for each resident
  • Give you a unique code for each location to be surveyed

When the survey period goes ‘live’ you will be able to access the survey on a tablet, email the link or distribute paper questionnaires, whichever is the most appropriate.

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