Keeping the Real Customer Satisfied
The average private hospital in the UK treats approximately 6,000 hospital patients each year. Hospital patients views on their experiences are essential to the successful management and performance of the hospital.
Less than 30% of hospital patients actually CHOOSE their hospital, with the majority going where their consultant sends them. So when it comes to filling beds, the consultant could be considered to be the real customer.
Surveys of consultants and referrers are an integral part of the service HWA offers to the healthcare sector, giving hospitals get timely, useful and statistically relevant feedback. This knowledge helps them develop their services to get the maximum number of their consultants' hospital patients.